Technical Support
Professional technical support team providing comprehensive services
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Frequently Asked Questions (FAQ)
What is the battery life of an AMR?
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Our low-profile AMR is powered by high-performance lithium batteries, offering 8-14 hours of continuous operation under standard conditions. Fast charging support allows full recharge in just 2-2.5 hours.
What are the payload capacity specifications for AMRs?
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We offer multiple models: 100kg, 400kg, 600kg, and 1000kg (1T), plus the 1350kg forklift-style AMR. Custom configurations are available to meet your specific needs.
Which navigation methods does AMR support?
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Supports SLAM laser navigation, QR code navigation, and more. SLAM navigation achieves ±5mm accuracy without requiring track or magnetic strip installation, offering maximum flexibility.
After-Sales Service Policy
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Full unit warranty period
The complete unit comes with 1 years of free warranty service. During the warranty period, non-human-caused damage will be repaired or replaced free of charge.
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Technical Support Response
7×24 hours of technical support hotline, with local teams handling on-site troubleshooting and technicians providing remote guidance.
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Spare Parts Supply Assurance
We guarantee spare parts availability for 10 years after product discontinuation to ensure long-term equipment reliability.